Right to cancel the order

In case of non-compliance of the consumer goods with the sales contract, the consumer has the right to file a complaint (to exercise his right to a warranty) within 2 years.

The user can file a complaint by filling out A return and refund form accompanies each of their orders from the online store www.radapola.net. It is extremely important to provide all available documents accompanying their order (invoice, waybill and cash receipt, if any). The advertised product(s) are sent by the user to RADAPOLA by courier at the user's expense.

Once the claim request is received at the facility RADAPOLA LTD. , will be processed and verified whether the warranty actually covers this product, it will be repaired, replaced or subject to a refund of the amount paid, according to these terms and conditions. The period for considering complaints is 30 days and begins upon receipt of the documents.

RADAPOLA LTD. reserves the right not to satisfy complaints which, after processing, are found not to fall within the scope of the legal guarantee. The relevant ones will be returned to the customer at the expense of RADAPOLA LTD. with Constitutive protocol for refusal with opinion .